Select the correct texts in the passage. Roberta is a customer service representative at a car rental company. Read the passage. Which actions might lead to increased customer satisfaction in the company? Roberta answers all her calls promptly. She addresses her customers by name during the calls. She tries to let a call last as long as possible to avoid other calls. She received a customer service award last month after she resolved customer complaints in record time. She is going on vacation soon because she needs a break.