1522 customers at a major retailer were surveyed whether or not they made a purchase and were satisfied with the service they received. The table below organizes the responses.

For the rule of 78, for a 12-month period, the last term in the sequence is 12 and the series sums to 78. for an 10 month period, the last term is and the series sum is . for a 15 month period, the last term is and the series sum is . for a 20 month period, the last term is and the series sum is