Please help I’m bad at math

Find the percent error of the measurement 4 cm

(co 3) the times that customers spend in a book store are normally distributed with a mean of 39.5 minutes and a standard deviation of 9.4 minutes. a random sample of 25 customers has a mean of 36.1 minutes or less. would this outcome be considered unusual, so that the store should reconsider its displays? no, the probability of this outcome at 0.035, would be considered usual, so there is no problem yes, the probability of this outcome at 0.035, would be considered unusual, so the display should be redone no the probability of this outcome at 0.359 would be considered usual, so there is no problem yes, the probability of this outcome at 0.965 would be considered unusual, so the display should be redone

At the beginning of a call to the cable company, a message tells customers, "after you finish talking to our customer service representative, you will be asked to take a five-question survey about the level of service you recieved. it would be appreciated if you could stay on the line to answer the survey questions." what type of sampling is the cable company using?