Select the choice that translates the following verbal phrase correctly to algebra:

one half of a number decreased by 16

n minus 16 over 2
one halfn − 16
one half(n − 16)
n − one half(16)

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%