Describe all the x-values at a distance of 20 or less from the number 12. Enter your answer in interval notation.

Every weekday, mr. jones bikes from his home to his job. sometimes he rides along two roads, the long route that is shown by the solid lines. other times, he takes the shortcut shown by the dashed line. how many fewer kilometers does mr. jones bike when he takes the shortcut instead of the long route?