How do i do this problem?

Kevin is an insurance salesman. when he sells a policy, he makes 20 percent of the policy premium (p) up front; then each year the policy is active, he receives 15 percent of the original premium. which equation could be used to figure his total commission on a policy that has been active for five years? c=0.80p c=0.20p + 0.15p c=0.35p + 4(0.15) c=0.95p

This is my question~~ ( r ^ 4 - 2r ^ 3 - 23 r ^ 2 - 4r - 32)÷(r+4) ~~ i must use long division to solve it : / i was wondering if anyone world like to solve it. and if so, share step-by-step explanations! you! ❤

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%