2) It seemed like the graduation speech would last forever. Tyler leaned over to his father and asked in a discreet whisper, ''What time is it now?'' His father told him it was one-fourth of an hour after the last time he asked. If it was 1:15 p. m. the last time he asked, what time is it now?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%