Tom pawlak is a 48 year old of polish descent, in the er because he was "spitting up blood." as you go into the cubicle, mr. and mrs. pawlak look up anxiously and quietly say hello. mr. pawlak has his arms crossed over his chest and his hands are gripping his elbows. mrs. pawlak is sitting in a chair at the foot of the stretcher, resting her right elbow on the stretcher while her left hand is gripping her handbag in her lap. which behaviors are recommended for establishing rapport with both tom and mrs. pawlak?