Goal: Display tactful behavior when communicating with providers when communicating with medical providers regarding third-party requirements. Show sensitivity when communicating with patients regarding third-party requirements. Scenario: Patients' preauthorization was denied because a second opinion is required. You must explain to the provider new policies from the insurance company requires a second opinion before they will approve the procedure. You will explain to the patient the new policy of their insurance carrier requiring a second opinion for corroboration of medical necessity before the procedure will be approved.