Lewis is a billing specialist working for Dr. Finch, a family practice physician. He receives a call from a disgruntled patient who says he has been billed twice for a copay he made at the time of his office visit. Lewis is polite and tries to placate the patient, who is irate. He looks at
the patient's file, realizes the patient is correct, and apologizes, promising to correct the error that day. The patient promptly hangs up
without another word. After the call, Lewis corrects the error. Later that day, still upset about the interaction, he complains about the
patient by name to a co-worker. Did Lewis handle this situation properly?

11. two 1 l iv bags are to be administered at 150 ml/hr. how long will the iv last? round to the nearest hundredths

Anurse is monitoring the laboratory values of a client who is receiving heparin. which of the following values should the nurse report to the provider? a. platelets 300,000/mm3 b. hematocrit 45% c. pt 11 seconds d. aptt 50 seconds

Mr. will, a 67-year-old patient, is postoperative day 2 after a coronary artery bypass graft operation to revascularize his coronary arteries that were significantly blocked. he has a midline incision of his chest and a 7-inch incision on the inner aspect of his right thigh where a saphenous vein graft was harvested and used to vascularize the blocked coronary artery. the surgeon ordered oxycodone 5 mg every 4 hours prn for moderate pain and oxycodone 10 mg every 4 hours prn for severe pain. a. considering the patient's age, what medication administration considerations should the nurse incorporate into the pain management plan and why? b. what measures should the nurse provide the patient to prevent adverse effects of analgesic agents from occurring? c. what nonpharmacologic pain management methods should the nurse teach to mr. will to assist with pain management?