Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. a) true b) false

true hope this helps

True

Explanation:

The given statement that consumers tell more people about negative experiences in business encounters than about positive experiences is True.

And its more of psychological reason than the logical one. Bad experiences often leave bigger impressions on our mind than the good ones. We often remember the hateful things said to us than the nice things. Companies know this and work for pleasant customer service.

the second one and the forth one are in the purple because they are opinions and the rest are in the yellow

explanation:

their crystal patterns have been disrupted by stress