Why is it important for consequences to match the behavior? describe a time when you were disciplined rather than punished. how did it you?

Consequences should match behavior because your actions should be penalized for nothing more than what you've done.

The question specifies for your personal experience so I can't answer that.

I hope I helped with what I could provide, have a good night!

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.