The knowledge and tools that people use to manipulate their environment.

Technology is the knowledge and tools that people use to manipulate their environment.

answer; the edward snowden leaks of nsa classified material;

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.