Lisa stormed into the kitchen and shouted a steak order across to raymond, the broiler cook. she needed the steak fast because of a late arrival to the party of eight in her section. raymond refused to put the steak on without the order being entered into the point-of-sale system. lisa picked up orders for two other tables and told raymond to put the steak on now and she’d put the order in as soon as she could. ten minutes later, lisa returned and raymond still hasn't started her steak order. how would you characterize the interaction between the server and the broiler cook?