Since al's auto parts had trouble with its windshield wiper manufacturer in the past, it is requesting a guarantee from the company before it will place another order. which of the service quality dimensions is being addressed in this scenario?
a) ethnics
b) assurance
c) tangibles
d) responsiveness
e) empathy

B) Assurance

Explanation:

According to my research on the answers provided, I can say that based on the information provided within the question the service quality that is being addressed in this scenario is Assurance. This is because Al's auto parts is looking for a positive declaration intended to give them confidence that future windshield wipers will work correctly.

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responsibilities im assuming

answer; procedural justice;