Cross-training employees does not benefit employers in which way?
decreases employee wages
increases employee skill set
ensures productivity in the event of an employee absence
increases value of employees who receive cross training

Brandy has been given a great deal of opportunity to advance her career. she recently got a huge increase in authority and salary, and she was hired to do what she has always claimed was her dream job. however, brandy is not enthusiastic about coming to work, and when she is there, she spends most of her time complaining about how maurice got a bigger office and nicer furniture than she did. brandy’s behavior would seem to support theory.