John demonstrates skill in a variety of pragmatic language skills in his social skills class, including listening to a speaker, asking questions, responding appropriately to requests, offering to another person, solving an argument, and so on. however, he frequently gets in trouble in class or the playground because he fails to use these skills when they are obviously needed. the most likely reason for this situation is that john:

Has not developed an understanding of the cues to performance of these pragmatic skills.

Explanation:

In this context, Understanding cues to performance refers to humans' ability to observe the situation around us, and deliver the most appropriate technique that help us benefit from the situation.

From the excerpt, we know that John has a very good pragmatic skills in general. But this test is most likely taken under a structured situation that does not represent the actual real life. So, when John actually encountered it in his social life, he does not understand  when is the proper time to actually use the skill.

answer; i believe the correct answer is customer,manufacturer, service provider,general public ; quality is primarily the responsibility of all all employees in the organization.

i dont know sorry why dont you looking it up on google