Read the scenario and answer the question that follows:

suzanne just found out her friend has been keeping secrets from her. she immediately goes to her friend and asks why she would do such a thing. as suzanne is standing tall and speaking, she says hello to several friends who pass by in the hallway. then she says she is sorry for anything she may have done to hurt their friendship and cause her to keep secrets.

what action should suzanne take in order to communicate more effectively?

a. acknowledge it was rude to say hello to others during the conversation, apologize, and then give her full attention

b. bring in someone else to give examples of the secrets they have heard the friend tell

c. talk about other times the friend has hurt her feelings and make the friend say she is sorry

d. watch how her friend behaves before deciding how much she should say and what details to give