1. which of the following involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals?
a. performance
b. responsiveness
c. reliability
d. effectiveness

experiments.

surveys.

questionnaires.

interviews.

case studies.

participant and non-participant observation.

observational trials.

studies using the delphi method.

speed

explanation:

answer; ///attempts to change more than once behavior at the same time;

answer; they systematic design, collection, interpretation and reporting of information to marketers solve specific marketing problems or take advantage of market opportunities;