William jones, an 84-year-old black man, is brought to the endoscopy clinic for a colonoscopy as an outpatient. he wears bilateral hearing aids. mr. jones also has macular degeneration and has not been driving for the past 4 years because of poor eyesight from the disease. he is a retired railroad worker. his wife and daughter are accompanying him. mr. and mrs. jones live in a small house, and their daughter comes to check on them each day. mr. jones is alert and oriented, but his family is concerned because he has become more withdrawn. linda martinis a student nurse who is assigned to mr. jones. she is doing the initial assessment, observing during the procedure and caring for him after the procedure.
linda begins the initial assessment, and when she asks each question, mr. jones asks her to repeat it. mrs. jones tells linda that he is not wearing his hearing aids today. what is the best approach for linda so mr. jones can answer her questions?
a. ask the family to go home and get his hearing aids, and postpone the procedure until the family returns.
b. ask mrs. jones all of the questions so mr. jones will not have to hear her.
c. write down all of her questions, and ask him to read the questions and then answer.
d. ask the questions directly to mr. jones while facing him, speaking slower and in a normal tone of voice.