Talon and scovill are competitors in the business of manufacturing a luxury consumer product. while talon promises to deliver design and quality to its customers, scovill promises to deliver durability and cost-effectiveness. when both these companies deliver their respective promised qualities, they are delivering
a. conformance quality.
b. customer support.
c. unique quality.
d. accuracy quality.
e. performance quality.

The answer is a. conformance quality.

Explanation:

Conformance quality occurs when the specific quality standards of a product are met.

The concept is based on customers' needs and expectations. For example, if an internet company offers a 20Mb/s connection, a lower rate will be considered as low conformance quality. This is measured with a tolerance range, meaning the customer is willing to accept a little variation as long as it's not too evident or problematic.