Customers at any refurbrite repair center see a framed statement prominently displayed near the front door. the plaque describes the company's fundamental purposes. in part, it states that "all refurbrite repair centers operate under the belief that every customer deserves good quality parts, fast and dependable service, and a fair price." the words on this plaque reflect the of refurbrite.

The words on this plaque reflect the mission statement of RefurbRite.

It is a statement which describes the company’s or organisation’s values. These include goals, the kind of services or products it provides and its target market. It may also include geographical location especially if it has many branches, the main competitive advantages of the business and also its vision statement.

The vision statement outlines the company’s future goals which, in turn, provides goals and direction that leads the company into the future. Mission statements answer the “what” question while the vision statement responds to “why” question.