Ed has three engineering degrees. he has hired an interior decorator to update his home. he is tremendously frustrated when he asks what he thinks are simple questions about weight-bearing walls and insulation requirements, and the designer is unable to understand. yet ed has the same problems when the designer starts talking about mauve, cerise, and magenta. why is the communication process not working in this instance?

The sender and receiver do not share overlapping frames of reference.

Explanation:

Communication is a two-way process. It requires a sender and a receiver. Also, both the sender and the receiver are required to possess certain things in common to help in the free flow of communication. Some of the common aspects include language, topic, and references. In the absence of these aspects, the communication fails. In the given situation, the same happens when Ed and the interior decorator. Both of them converse with each other about different topics. As a result, the information does not reach them in the way it should be.

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