Thomas ware is 67, african-american, married with 2 grown children, and retired from the postal service 4 years ago. at an initial appointment 2 weeks ago for eating difficulties and marked weight loss, you thought you had agreed that he would see a gastroenterologist, but mr. ware did not follow up as planned. after you say, "mr. ware, i understand that you missed your appointment with dr. pang, the gi specialist" which of the following continuations illustrates the recommended strategy to proceed?

a. "how could dr. pang's office have done a better job of reminding you about your appointment? "

b. "that appointment is very important. if it is ok with you i'll contact his office to try to reschedule you."

c. "can you tell me why you couldn't keep your appointment with dr. pang? "

d. "what is it about seeing a specialist that might seem frightening to you? "

e. "you grew up in the southeast, could that relate to concerns about seeing a specialist you haven't met before? "

Paleoanthropologists believe that the predominant diet of our earliest omnivorous ancestors consisted mostly of

Does this sound good? hey great britain, we need to talk. we’ve been through a lot these past couple of years and i don’t think that i would’ve made it this far without you but, i think it’s time that i tried to. don’t get me wrong, i think you’re a pretty great country! you’re smart, you’re funny, you're rich, and very dominant but, these past couple of years you’ve been a little too dominant. as each year goes by you become more and more self-absorbed. you’re only concerned about your own well-being. for example, when we get into arguments you always raise the taxes on paper and tea prices; it just isn’t fair. not only are you selfish but, you always want your buddies around. it’s not very fun cleaning up after you and your british soldiers (you guys never put the toilet seat down). they’re always popping up unexpected, and you always force me to let them stay for a couple of days. not to mention how irresponsible you are. i don’t like it when you force some of your responsibility on me. it’s not my fault that you got yourself into another war so, why should i have to pay for it? listen, in the beginning, what we had was good but, you and i aren’t so compatible anymore. i think it’s best if i took some time to be independent and think for myself for once. -yours truly, the states

Robbins (2008) diz que é fácil julgar outras pessoas se presumimos que elas são parecidas conosco. por exemplo, se você quer desafios e responsabilidades em seu trabalho, você supõe que os outros querem o mesmo. ou ainda, se você é honesto e confiável, toma como verdade que outras pessoas são igualmente honestas e confiáveis. essa tendência de atribuir as próprias características a outras pessoas é denominada: a) percepção seletiva b) projeção c) efeito de halo d) estereótipo e) efeito contraste