People often overestimate the clarity of their intentions in their e-mails or text messages because they underestimate the importance of in communication.

Tone

Explanation:

The tone of a written conversation is just as important as the tone of a verbal one. It affects the reader's attitude towards the content, as well as the writer. Underestimating the importance of tone in how a message is read and understood tends to reduce the control a writer has of projecting their intentions in their menage. This results in an overestimation of how clear and transparent their intentions are in the written massage.

b) trade is easy because of the direct line between their major ports. bilateral trade reached 89,6 thousand million.

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