When communicating interpersonally it is important to remember that: Description, problem-orientation, spontaneity, empathy, equality, and provisionalism foster supportive climates. And, evaluation, control, strategy, neutrality, superiority, and certainty foster defensive climates.

True

Explanation: Defensive communication climates occur when an individual feels threatened when having a conversation while supportive climates give room for trust to develop as the individual feels safe during the conversation.

Defensive comunication versus supportive communication utilizes Evaluation in place of description, certainty in place of provisionalism, strategy in place of spontaneity, control in place of problem orientation, neutrality in place of empathy and superiority in place of equality.

In a defensive climate, actions and words meant to be be calming and end disputes turn out to increase the tension and mistrust. Supportive communication climates are especially necessary during conflict resolution. It is also a useful tool in boosting productivity within organisations as subordinates feel secure and free.

Defensive climates hinders productivity while supportive climates enhance it.

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