Jaclyn manages a fast food restaurant. One day, while sitting in the restaurant taking her break, she hears a group of customers complaining about how slow the service has been getting and that they may have to stop eating there. What is the most effective control action Jaclyn can take to resolve the problem?

She can observe her employees work to determine the cause of the problem, and then respond appropriately.

Explanation:Observation method is a great procedure to see how people behave in their natural environment ,without doing any alterations or manipulations to the environment.

Jaclyn can see how responsive her employees are to the customers and from her observation she can evaluate the causes and then find a way to effectively resolve this issue.

answer: ‘no one should be discriminated against because he or she is not from a minority group’

because—> affirmative action means ‘a policy or program that provides opportunities for traditionally disadvantaged groups to them overcome the effects of discrimination’