Which of the following is one of the key elements of Dr. Ishikawa’s quality philosophy? A. Data with dispersion information are false data. B. Personnel management is the entrance and exit of quality. C. Remove the symptoms, not the root cause. D. Quality begins with education and ends with education. E. None of these

Quality begins with education and ends with education

Explanation:

K. Ishikawa was one of the most renowned personalities in the field of TQM (Total Quality Management). He is most famously known for cause-effect relationships. He performed extensive research in the field of Quality and its management.

His philosophy behind his research in the quality domain can be expressed as-

1.Quality begins as well as end with education.

2.Remove the root causes and not symptoms.

3.One should not confuse means with objectives.

4.Data without any dispersion data are often false data.  

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