Katelyn needs to participate in an important conference call. She shuts down her computer, turns off her smartphone, and tells her assistant to hold all incoming calls for the next hour. What technique is Katelyn using to improve her listening? a. Controlling her surroundings b. Establishing a receptive mind-set c. Capitalizing on lag time d. Keeping an open mind

Controlling her surroundings is Katelyn using to improve her listening.

Communication refers to the exchange of information from one person to the other. These messages can be received and interpreted accurately using the skill called listening skills. Listening skills plays a major role in making a communication process to be more effective.

Without proper listening skills there can be a situation where the message scan be wrongly understood or where we can lose many messages that may be important. Surroundings plays a major role in affecting the listening skills of a person. In the given scenario, Katelyn involves in many things such as turning off her smartphones, shutting down her computer ,etc. In this scenario she is Controlling her surroundings is Katelyn using to improve her listening.