Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?

Mikhail should:

be very specific in his new message, mentioning that this is his second message, the facts step by step in the most direct way possible and the time he is willing to wait to receive the solution, all this should be written with the utmost decency not intended to intimidate the digital services company, but rather seeking a consensual solution.

Explanation:

Taking into account the applicable Consumer Guide for the United States, the first instance to go to is the same service company, trying to approach the ideal employee who can solve the problem and in case of receiving refusals, you can go to Local Consumer Associations, the Better Business Bureau where they can help you solve your problems or ultimately go to small claims courts in order to resolve the problem legally.

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