Roberto is a deaf-mute who visits an auto dealership to consider purchasing a new car. The dealership’s owner pays his salesmen big bonuses for closing sales and encourages the salesmen to engage in aggressive tactics. After taking Roberto’s keys to look at his car for potential trade-in value, salesman Dave takes Roberto for a test drive. Roberto declines to purchase a new vehicle, but Dave refuses to give Roberto his keys back. Roberto writes several notes requesting his keys, but Dave and other salesmen mock Roberto for his handicap. After several hours, Dave returns the keys and Roberto leaves. Roberto is upset for a few days afterwards, but he does not miss any work or seek medical or psychological counseling. Can Roberto prevail on a claim against the dealership for intentional infliction of emotional distress?