While Bob was studying in the library, his wallet was stolen. When the thief was caught, Bob opted to resolve the case informally at a staffed by volunteer mediators.

Dispute-resolution center.

Explanation:

The Dispute Resolution Center is an independent, nonprofit organization that provides and promotes accessible, high-quality dispute resolution services for all people.

Dispute Resolution Center (DRC) is also a collection of processes used for the purpose of resolving conflict or disputes informally and confidentially. DRC provides alternatives to traditional processes, such as grievances and complaints; however, it does not displace those traditional processes.

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