Nancy arrived early for the first day of her new psychology class at State University. While standing in the hallway waiting for class to begin, she had a pleasant conversation with an elderly man. Based on his clothing and overall appearance, Nancy assumed that he must be a friendly janitor and asked him about his custodial work. Nancy was embarrassed to learn that the kindly old man was actually the professor for her psychology class. In this scenario, Nancy made an error in her use of: