Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important. a. True
b. False

A. True

Explanation:

When emotions run high there is the high tendency for individuals to use and utter negative messages and words . This could happen for both the sender and the receiver.

Having a high standards of ethics and etiquette involves having a polite and professional behavior ensures such utterances or actions are kept in checked and controlled.

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