Career expert Andrea Kay stresses that knowing oneself and showing empathy are important components of the soft skills that make people employable: "Many, many jobs are lost and careers derailed because of the way people act with each other, respond to stress, or deal with a conflict.… If you don't understand how you come across, or get swept away in your emotions, or don't recognize how others feel, how can you approach a difficult conversation with sensitivity to the other person?"Footnote Have you ever been surprised at how you came across to others or misread another person's feelings? (L. O. 1)

Answer and Explanation:

Yes, I have. As a matter of fact, both those things have happened multiple times. There were several moments when I thought I was saying something playful or merely nothing of consequence, but someone reacted in a way that caught me by surprise. I realized we sometimes forget the golden rule of thinking before speaking. It only takes a couple of seconds, but it can spare everyone involved in the conversation a great deal of stress and justifications.

On the other hand, there were times when I myself misread someone's feelings. I tend, for instance, to take things personally even when someone's behavior is not related to me. It is crucial to keep in mind that, when we deal with a person, we are dealing with much more than what meets the eye at that moment. This person has a personal as well as a professional life, both likely stressful and demanding. Compassion and empathy must be always present when trying to figure someone's feelings out.

NOTE: Feel free to edit and adapt this answer to your own experiences.

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