Select the most appropriate opening for a direct claim letter when the remedy is obvious. a. Please send me a full refund for the Stratus Balance Ball I recently purchased on your website. Yesterday, the Balance Ball box arrived empty. Please consider my request.
b. I recently purchased a Stratus Balance Ball through your website. The box came yesterday, but there was no Balance Ball inside. I would like a refund, please. I recently purchased a Stratus Balance Ball. The box arrived empty yesterday. When I opened the box, I expected to find the ball, but there was only a hand pump in the box. Because I did not receive the actual Balance Ball, I would like a full refund.
c. Please send me a full refund for the Stratus Balance Ball I recently purchased on your website. Yesterday, the Balance Ball box arrived empty
What should the body of the claim letter do?
a. Include original pertinent documents.
b. Avoid blame or accusation.
c. Provide a clear alternative remedy if one exists.
d. Provide emotional arguments defending the claim.
e. Include a statement that clearly blames the person at fault.
Increasingly consumers are using social media to voice complaints that have not been resolved through other means.
How are organizations responding to social media complaint?
a. Adding non-disparagement clauses in consumer contracts
b. Deleting unfriendly posts
c. Increasing the legal staff in the organization
d. Zeroing in one statement that is not true and ignoring the rest.