is the practice of identifying the top performer of a process, and then learning and carrying out the top performer's practices.

Bench-marking.

Explanation:

Benchmarking can be defined as a process of evaluating the performance of a company, it's products, services, etc with those of other competitive company's in the market. By doing so, one is able to know what areas need improvements and what can be doen to make improvement in those areas.

Benchmarking is a process of breaking down performances of other superior companies and then knowing which processes can be adopted to into the process of one's own company.

So, the correct answer is benchmarking.

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