The anthropologist arthur kleinman has proposed the use of illness narratives in order to

The anthropologist Arthur Kleinman has proposed the use of illness narratives in order to bridge cultural divides between patients and caregivers.
What he wanted to say in his book is that caregivers shouldn't only look at the medical aspects of a disease, but rather take into consideration its psychological and social aspects as well. This way, the patient will feel more at ease with their caregiver.

Absolute !