Customer relationship building blocks consist of

The customer relationship building blocks are consist of eight. They are the following:

·         Vision, this is where leadership takes place.

·         Strategy, a way of having to build and develop assets and values.

·         Customer experience, visions must be in line with the customer’s experience and satisfaction.

·         Organizational collaboration, involves skills, structures, process, metrics and incentives.

·         Process, the way of having the customer’s expectations and support.

·         Information, having to maintain the flow of organization.

·         Technology, it is the part where it provides fundamental application.

·         Metrics, the part where objectives and monitoring is being applied.

if interdependence implies a two-way dependence, and if each partner is equally dependent on the other for success, then there is an equal commitment to the making the partnership successful. the advantage is sustainability of the relationship, the disadvantage is that decisions are "democratic" and therefore may take longer to reach and more likely to be a compromise (which is not always the best solution). as the interdependence moves away from equality, the decisions become more influenced by the more independent partner. in the extreme the relationship becomes more dictatorial and more like "master-slave". generally the relationship has less commitment in both directions and is more likely to be temporary.

if one generalizes (and one shouldn't), equity partnerships, which is probably what is implied by interdependence, can be slow to progress or change but durable. the extreme alternative, independent-dependent partnerships tend to be efficient but more fragile.

hope this but you will have to site your own evidence. : )