An effective listener will use in an effort to hear and understand what the other party is saying.
a. an emphatic listening approach
b. a critical listening approach
c. an active listening approach
d. a content listening approach
e. a transactional listening approach

(letter c is the answer) An effective listener will use an active listening approach in an effort to hear and understand what the other party is saying. Effective listening strengthens organizational relationships, alerts the organization to opportunities for innovation and allows the organization to manage growing diversity in workforce and in customer’s serves.