angela is 50 years old. she has worked as an admin clerk for 20 years. she does not feel valued at her company, her job-satisfaction is extremely low and she constantly expresses her desire to change jobs, but never has. in your critique and discussion refer to the relevant theory to understand emotions & motivation as it is manifest in this case study.

it's the under parts of the car

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.