C. Imagine that the Emirates Heritage Club is looking for suggestions on how to improve its services. What would you recommend them to do? List two things and give reason for your answer.

Improve customer service and be innovative

Explanation:

Two of the ways to keep a business afloat through various times and season is to focus on improving customers service and being innovative. This is what I would recommend for Emirates Heritage Club. Handling such kind of business would have workers of the club interacting with customers everyday, it's proper for the club to train it's workers from time to time on how to give customers a nice treat, because when they don't know how to, customers become displeased and may never return to the club. Another area is being innovative, people like creativity and improvement every period especially for recreational centres, and no one wants seeing the same thing everytime, the club should be creative enough to keep coming up with ideas that would keep customers to always come back to the location.

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