1) To find out a simple, yet accurate, way of measuring customer satisfaction, Carl, the human resource manager of a company, conducts a meeting and requires all employees to openly give their ideas and suggestions. He encourages them to think creatively and come up with as many ideas as possible, from which one will be chosen. Which of the following concepts related to creative thinking does this scenario exemplify? A. deductive reasoning
B. brainstorming
C. semantic networking
D. mind mapping

brainstorming

Explanation:

Brainstorming refers to a group creativity technique whereby a group come together and give their ideas regarding certain issues in order to find a conclusion to a particular problem.

In this situation, since Carl, conducts a meeting and requires all employees to openly give their ideas and suggestions and then encourages them to think creatively and come up with as many ideas as possible. This is referred to as brainstorming.

1) d

2)c

3)b

4) a

5)c

6) c

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