Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals. Although these three aspects of managers' work experience are highly personal, they also have important implications for understanding how managers behave, how they treat and respond to others, and how, through their efforts, they help contribute to organizational effectiveness through planning, leading, organizing, and controlling. This exercise gives you the opportunity to not only recognize and analyze the value, attitudes, and moods and emotions of others, but to reflect on your own as well. It is important not only to be able to recognize how these elements affect others at work but also how you values, attitudes, and moods and emotions affect you and others around you. Write the name to the appropriate area below.
i. Esther ii. Alex iii. Hector iv. Douglas v. Connie vi. Rebecca vii. Guy
a. Terminal value
b. Instrumental value
c. Norm
d. Organizational citizenship behavior
e. Organizational commitment
f. Positive moo
g. Negative mood

Question isn't complete, explanation below

Answer and Explanation:

a. Terminal value: a terminal value is one that is mostly desired by a person in itself

b. Instrumental value: an instrumental value is something that is a means to an end. Valued because of what it helps one get.

c. Norm: a norm is a social guideline that defines behavior in a social group. They are usually unwritten practices that is expected of each group member.

d. Organizational citizenship behavior: organizational citizenship behavior are positive attitudes and behaviors of employees in an organization outside of their formal job requirements or description that further enhance their job performance.

e. Organizational commitment: a person who has organizational commitment to his organization is emotionally and psychologically connected to that organization in a way that he feels a natural bond to it.

f. Positive mood: positive mood is affectative state of mind that is characterized by positive emotions such as joy, happiness etc

g. Negative mood: negative mood is opposite of positive mood and is defined by negative emotions such as feeling miserable. Negative mood makes it hard to process information as against positive mood.