I need help please, Chinese!!

What is the author's purpose in this passagea. to remind people to avoid individuals who occasionally display bad manners.b. to encourage people to embrace the feeling of superiority over others.c. to persuade people to demonstrate good manners at all times.d. to convince people to freely express their emotions.

Samantha is drawing a graph to understand what jim is explaining. which phase of the communication process is samantha carrying out?

Ideas de temas para escribir una carta a una congresista