Technician a says specialty shops are usually independent shops that focus on one type of service. technician b says franchises are similar to specialty shops, but they are connected to a larger parent organization. who is correct?

Both

Explanation:

Both of these technicians are correct. It is true that specialty shops are usually independent shops that focus on one type of service. They generally sell a particular product range and associated items. They generally have expert knowledge in a particular area. On the other hand, franchises are similar in the sense that they offer expert knowledge and that they focus on a specific set of products. However, these are connected to a larger parent organization.