Because of people exposed to the same information will often disagree about what they saw or heard. defensive biases feedback variables differences in communication media perceptual filters communications deviations

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.

To manage your money, you should -create a financial plan -organize your financial documents -spend wisely -create a budget -manage your risks -spend more than you make -learn about services offered at your bank

Ryan receives an e-mail that states the internet is being cleaned up and that he should leave his computer powered-off for 24 hours after receipt of this message. after careful review of the message contents and verifying the information with the desk he realizes this is: