At a set time during the workweek, 6 to 12 members meet, identify problems, and try to find solutions. these members are free to collect data and take surveys. many companies train people in team building and problem solving. at the franklin steel products plant in franklin, kentucky, employees from the dana corporation's perfect circle products unit manufacture as many as 3,500 different part numbers, primarily for automakers ford, general motors, and daimlerchrysler, as well as thousands of after-market products. despite the high-volume, high-mix environment, dana franklin has maintained a 99% on-time delivery rate to customers since 2001. the philosophy here is that with each unit produced, with each hour, with each day and each week, the plant gets just a little bit better.