How can a system administrator give the sales operations team read/write access to all escalated cases? universal containers set the organization-wide defaults for cases to private. when a case is escalated, case ownership changes to a tier 2 support agent. a. create an ownership-based sharing ruleb. create a criteria-based sharing rulec. create a case assignment ruled. create a case escalation rule

B. Create a criteria-based sharing rule.

Explanation:

Creating a criteria-based sharing rule will give the specified access based on criteria selected to certain individuals or teams within an organization. This rule basically determine what records to share based on field values other than ownership.

answer; ///i believe that the correct answer is (a) it is the means by which a person earns money;

there was no passage listed but using the process of elimination i'd say it was d. the high economy would do the opposite. i don't see how low prices would affect it. high unemployment is possible but i feel d is the better answer.