Acustomer returned a textbook to a bookstore because she decided to drop the class after a few weeks. the sales clerk refunded the customer's money immediately because the store had a "no questions asked" refund policy. which of the following service gaps was reduced because of the clearly defined guideline?

Simon, aged 10, is invited to a classmate's birthday party at an exclusive ski resort on march 15th. the day will include 4 hours of snowboarding, lunch and birthday cake. simon's mother checks a box on the invitation that says "yes, we will attend" and returns it to the classmate's address. unfortunately, they later don't attend the party when simon comes down with the flu. on march 17th, simon's mother receives an invoice in the mail from simon's classmate for $35 that says, "party no-show fee." can simon's classmate collect the fee?